Information and advice European Consumer Protection Centre

The European Consumer Protection Centre (Zentrum für Europäischen Verbraucherschutz e.V.) was established in 1993, at the same time as the European Common Market, by the Baden-Württemberg consumer association in Stuttgart on the German side, and the Alsace consumer association (Chambre de Consommation d'Alsace) in Strasbourg on the French side.

The German and French European consumer centres, both based in Kehl in Germany, and part of a Europe-wide network, provide advice on cross-border and European consumer protection, as well as offering support in settling consumer disputes out of court. These might include the failure to deliver a product ordered from another EU country, a dispute with an airline, or a warranty claim in relation to a defective holiday souvenir.

Consumers in the Baden-Württemberg/Alsace border region can also access the centre's on-site services.

Furthermore, once a month, German and French lawyers and tax consultants also provide free advice on buying property in the respective neighbouring country.

Cross-border patient advice is available if you have questions regarding the payment of costs arising from medical treatments abroad.

The E-Commerce Liaison Office Germany will help you with questions concerning Internet law, including online shopping tips, secure payment of online purchases and the legal aspects of running a business online.

All these services provide online information at You can also have a personal consultation via email, over the telephone, and during the consulting hours.


Zentrum für Europäischen Verbraucherschutz e.V.
Bahnhofsplatz 3
77694 Kehl

Tel.: +49 (0)7851 / 991 48-0
Fax: +49 (0)7851 / 991 48-11



The name 'INFOBEST' is made up of the two German words 'INFOrmation' (information) and 'BEratungsSTelle' (advice point).

A bi-national and tri-national team of INFOBEST employees from Germany, France and Switzerland works for public (state and municipal) and private agencies, respectively, in these same countries under the INFOBEST umbrella. The INFOBEST team informs and advises citizens, administrations, companies, associations and politicians on all cross-border issues between Germany, France and Switzerland.



The Euro-Institut was founded in 1993, and is a German-French institution. It has a bi-cultural and bi-national focus, and supports its customers in all aspects of cross-border cooperation.

The main role of the Euro-Institut is to actively support customers in the design and optimisation of their cross-border collaborative projects. As such, the Euro-Institut makes its methods, tools and proven expertise available to its customers.

The institute offers:

  • Further training to improve your interdisciplinary competence
  • Comparative seminars on the latest professional topics
  • Qualifications to strengthen your European expertise
  • Provision of courses, assessments and consultancy projects
  • Coaching in the area of intercultural communication and understanding
  • Moderation of cross-border meetings and workshops
  • Help in obtaining information, or finding the right point of contact

For further information, see


Euro-Institut for Cross-Border Cooperation
Villa Rehfus
Rehfusplatz 11
77694 Kehl

Tel.: +49 (0)7851 / 74 07-0
Fax: +49 (0)7851 / 74 07-33